0208 861 1945
+44 (0) 208 861 1945
The Curvy Kate Customer Service team are here to help. Drop us a line, send an email or tweet us if you need any help.
Curvy Kate FAQ
Delivery / Shipping
- Delivery Times & Prices
- Countries we deliver to
- Where is my order?
- Can I amend my order?
- Faulty / Incorrect Items
- Adding a New Address
Returns & Exchanges
Security & Payment
About Curvy Kate
We're happy for you to return your items or exchange them for a different size or product. It's quick and easy but just ask if you need any help! All exchanged items will be delivered back to you free of charge! Clearly mark your return parcel as “Returned Goods”, to ensure that no customs charges are incurred. If you have any questions regarding duty payable or refundable, please contact your local customs authority.
- Please make sure all garments are unworn with their original tags.
- Please complete the enclosed returns form with the items you wish to return and the reason.
- Please make sure you pay the correct postage fee before sending items back to the address below (All UK orders include a Free Returns label).
- Please retain proof of postage when sending back your order.
- Refunds are processed within 24 hours, via the original payment method. Please allow up to 5 working days for the refund to appear in your account.
Unit 1 Hawthorn Centre, Elmgrove Road
Harrow, HA1 2RF, United Kingdom
Returns & Exchanges Policy
- Returns must be made within 30 days of purchase.
- All garments must be returned unworn with tags attached.
- Items marked as “non-returnable” cannot be returned. This does not affect your statutory rights.
- Coupon codes can only be applied to original orders and not exchange items. The exception to this would be on any like-for-like items when a coupon code was applied to the original order.
- A full refund, including delivery, can only be provided if the items are faulty or if the order has been cancelled (by telephone or written request) within 14 days.
- Please note that any faulty item will only be accepted within 6 months from the date of purchase.