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Here to Support You We're delivering as usualFree UK Returns extended to 90 Days - Find out More

We're delivering as usual Free UK Returns extended to 90 DaysFind out More

Here to Support You We're shipping as usualWorldwide Returns Extended to 90 Days - Find out More

We're shipping as usual Worldwide Returns Extended to 90 DaysFind out More

Company Administration Manager

Head Office - Harrow

Job Description

Reports To: Managing Director

Location: Harrow - Head Office

Salary: Competitive

Hours: 40 hours per week (to include occasional weekend hours)

Benefits: Target driven bonus scheme, Company pension scheme, 28 days holiday (incl Bank Holidays), Generous Staff Discount

Main Purpose of Job

This is a newly created role reporting to the Managing Director. The responsibilities will be varied but primarily you will manage our ecommerce Customer Service team, from order and return processing to telephone and email support. In addition you will oversee our Warehouse team who are responsible for stock management and deliveries.

As an experienced Administration Manager, you will be familiar with the range of activities within the Job Title. You will essentially manage “how we do things here”. This includes reviewing methods and procedures used within the business and making proposals for improvement. You will also help implement changes and lead specific projects as required.

You will be the first point of contact for any IT and HR/Recruitment issues and liaise with our IT Support Company or HR Consultants when necessary. You would also oversee building and facilities management.

Your responsibilities will include:

  • Oversee Customer Service, Fulfilment and Warehousing.
  • Set and monitor KPIs across the team to ensure we maintain optimum efficiencies.
  • Monitor the customer experience and improve where possible.
  • Oversee building maintenance, HR and IT support.
  • Review and improve processes and systems.
  • Provide management reports for regular team meetings.
  • Support and motivate the team and encourage fresh ideas.
  • Maintain and develop our culture and core values.

About Curvy Kate

We are a market-leading lingerie and swimwear e-tailer, specialising in the fuller bust from D to K cups. Our company purpose is to make women feel fabulous about their figure!

We are a very passionate and hard-working team, committed to giving the best to our roles and providing the greatest possible customer experience.

Our staff are the heart of the organisation and we aim to hire and keep the best people for our culture. These are exciting times for the business and we are looking for friendly, self-motivated individuals to join our team and help us reach our goals. We currently employ about 50 people.

About You

You will have the following experience/competencies:

  • Competent, proactive and self-motivated.
  • Minimum 3-5 years’ experience in similar role.
  • Ideally a recognised administration management qualification.
  • Excellent communication skills both written and verbal.
  • Proven management, prioritisation and organisational skills.
  • Excellent IT and system experience with in-depth knowledge of MS Office.

You will have the ability to stay calm and resourceful under pressure and have the stamina and determination to ensure correct procedures are adhered to. You will anticipate problems and will act quickly to resolve them.

You will be a logical thinker and have good analytical skills. You will have sound problem-solving and decision-making ability.

You will live within reasonable commuting distance of Harrow.

If you thrive on working in a fast-paced environment and improving all areas of efficiency and customer experience, you may be the person we are looking for.

Award Winning Brand

UK Lingerie Awards 2016 Winner - New Business of the Year UK Lingerie Awards 2016 Winner - Designer of the Year British Plus Size Awards 2016 - Lingerie Brand of the Year

Company Administration Manager

Head Office - Harrow

How To Apply

Please send your CV together with a covering letter telling us why you are the right person for us. Please include one interesting fact about you NOT on your CV!

Welcome to Curvy Kate

Returns Policy

Extended Returns: Here to support you - UK and international returns are now within 90 days of order dispatch.

Find your UK Size

All our bras & swimwear are listed in UK sizing. To find your UK size, refer to the UK size columns below against the size you normally wear.

Find your UK Size

All our bras & swimwear are listed in UK sizing. To find your UK size, select the US bra size you normally wear:

Bra Cup Size


Bra Back Size