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Here to Support You We're delivering as usualFree UK Returns extended to 90 Days - Find out More

We're delivering as usual Free UK Returns extended to 90 DaysFind out More

Here to Support You We're shipping as usualWorldwide Returns Extended to 90 Days - Find out More

We're shipping as usual Worldwide Returns Extended to 90 DaysFind out More

Customer Services & Operations Manager

Head Office - Harrow

Job Description

Reports To: Head of Sales

Responsible For: Customer Service Team

Location: Harrow - Head Office

Salary: £28K - 30K depending on experience

Hours: Monday - Friday, 8:00am - 5:00pm (one 1:00pm-10:00pm shift per week)

Benefits: Target driven bonus scheme, Company pension scheme, 28 days holiday (incl Bank Holidays), Generous Staff Discount

Main Purpose of Job

Your responsibility is to establish and deliver an unbeatable level of customer service by leading and managing the Curvy Kate Customer Service Team.

You will be managing a Customer Service Team Leader and be responsible for a team of 4 Customer Service Executives covering the UK and a significant export market and 1 Warehouse Operative.

You will be expected to have a good understanding of the wholesale fashion industry and of the requirements retailers have from suppliers. Any previous experience of dealing with this type of customer and customer service systems, such as Prima, EDI and CRM will be advantageous.

About Curvy Kate

Curvy Kate is a market-leading and award winning lingerie and swimwear brand supplying over 600 retailers worldwide. We specialise in the fuller bust from D to K cups and our company purpose is to make women feel fabulous about their figure!

These are exciting times for the business and having seen huge growth last year we are targeting a further 20% growth for 2017. We are looking for friendly, self-motivated people to join our team and help us achieve our goals.

About You

You will be a competent, proactive and self-motivated person. You will have a bright and positive attitude and engage well with other people.

You will have the following skills and competencies:

Experienced at leading and managing operational teams in a customer service environment

  • Demonstrable success at driving performance, engagement, and productivity
  • Ability to analyse data and identify trends
  • Strong IT skills including CRM/Order Processing Systems, Excel and Word
  • Knowledge and proven use of Prima Solutions system or an alternative SAP system would be advantageous
  • Experienced at managing change in a team environment
  • Strong work ethic and ability to cope under pressure

You must have a great awareness of the "bigger picture" and be able to spot potential issues before they arise. You will work well under pressure and maintain a calm and positive atmosphere within the team.

You will also be expected to work one late shift per week finishing at 10pm.

Your Responsibilities

  • Strategically assessing and consistently improving performance
  • Resource planning and workflow management to ensure SLA’s are met
  • Set and monitor targets and KPIs
  • Provide regular reports on team performance for management meetings
  • Bring ideas and suggestions for improvements in all aspects of the department
  • Deal with escalated customer service issues

Award Winning Brand

UK Lingerie Awards 2016 Winner - New Business of the Year UK Lingerie Awards 2016 Winner - Designer of the Year British Plus Size Awards 2016 - Lingerie Brand of the Year

Customer Services & Operations Manager

Head Office - Harrow

How To Apply

Send us your CV together with a covering letter telling us what it is about our company that attracts you to this role and why you are the right person for us.

Please include one interesting fact about you NOT on your CV!

Welcome to Curvy Kate

Returns Policy

Extended Returns: Here to support you - UK and international returns are now within 90 days of order dispatch.

Find your UK Size

All our bras & swimwear are listed in UK sizing. To find your UK size, refer to the UK size columns below against the size you normally wear.

Find your UK Size

All our bras & swimwear are listed in UK sizing. To find your UK size, select the US bra size you normally wear:

Bra Cup Size


Bra Back Size