Delivery

We deliver to customers around the globe quickly, securely and at competitive prices.

If your country is not on the following list, please contact us to see if we can deliver to your region.

• Albania
• Algeria
• American Samoa
• Andorra
• Angola
• Anguilla
• Antigua and Barbuda
• Argentina
• Armenia
• Aruba
• Australia
• Austria
• Azerbaijan
• Bahamas
• Bahrain
• Bangladesh
• Barbados
• Belgium
• Belize
• Benin
• Bermuda
• Bhutan
• Bolivia
• Bosnia and Herzegovina
• Botswana
• Brazil
• British Virgin Islands
• Brunei Darussalam
• Bulgaria
• Burkina Faso
• Burundi
• Cambodia
• Cameroon
• Canada
• Cape Verde
• Cayman Islands
• Chad
• Chile
• China
• Colombia
• Comoros
• Congo
• Cook Islands
• Costa Rica
• Cote D'Ivoire (Ivory Coast)
• Croatia
• Curacao
• Cyprus
• Czech Republic
• Denmark
• Djibouti
• Dominica
• Dominican Republic
• East Timor
• Ecuador
• Egypt
• El Salvador
• Equatorial Guinea
• Estonia
• Ethiopia
• Falkland Islands
• Faroe Islands
• Fiji
• France
• French Guiana
• French Polynesia
• Gabon
• Gambia
• Georgia
• Germany
• Ghana
• Gibraltar
• Greenland
• Grenada
• Guadeloupe
• Guam
• Guatemala
• Guernsey
• Guinea
• Guinea-Bissau
• Guyana
• Haiti
• Honduras
• Hong Kong
• Hungary
• India
• Indonesia
• Ireland (Republic of)
• Isle of Man
• Israel
• Italy
• Jamaica
• Japan
• Jersey
• Jordan
• Kazakhstan
• Kenya
• Kiribati
• Korea (South)
• Kuwait
• Kyrgyzstan
• Laos
• Latvia
• Lebanon
• Lesotho
• Liberia
• Liechtenstein
• Lithuania
• Luxembourg
• Macau
• Madagascar
• Malawi
• Malaysia
• Maldives
• Malta
• Marshall Islands
• Martinique
• Mauritania
• Mauritius
• Mayotte
• Mexico
• Moldova
• Monaco
• Mongolia
• Montenegro
• Montserrat
• Morocco
• Mozambique
• Namibia
• Nauru
• Nepal
• Netherlands
• New Caledonia
• New Zealand
• Nicaragua
• Nigeria
• Niue
• North Macedonia
• Northern Mariana Islands
• Norway
• Oman
• Pakistan
• Palau
• Panama
• Papua New Guinea
• Paraguay
• Peru
• Philippines
• Portugal
• Puerto Rico
• Qatar
• Reunion
• Romania
• Rwanda
• Saint Kitts and Nevis
• Saint Lucia
• Saint Vincent & the Grenadines
• Samoa
• San Marino
• Sao Tome and Principe
• Saudi Arabia
• Senegal
• Serbia
• Seychelles
• Sierra Leone
• Singapore
• Sint Maarten
• Slovak Republic
• Slovenia
• Solomon Islands
• South Africa
• Spain
• Sri Lanka
• St Barthelemy
• St Martin
• St. Helena
• Suriname
• Swaziland
• Sweden
• Switzerland
• Taiwan
• Tanzania
• Thailand
• Togo
• Tonga
• Trinidad and Tobago
• Tunisia
• Turkmenistan
• Turks and Caicos Islands
• Tuvalu
• Uganda
• United Arab Emirates
• United Kingdom
• United States
• Uruguay
• Uzbekistan
• Vanuatu
• Vatican City State (Holy See)
• Venezuela
• Vietnam
• Virgin Islands (U.S.)
• Wallis and Futuna Islands
• Zambia

To ship to the United States, please shop on our US website.

To ship to Canada, please shop on our Canada website.

We are unable to deliver to the following countries: Afghanistan, Åland Islands, Belarus, Bouvet Island, British Indian Ocean Territory, Bonaire, Sint Eustatius and Saba, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo, The Democratic Republic of the, Eritrea, Finland, Greece, Iceland, French Southern Territories, Heard Island and McDonald Islands, Iraq, Isle of Man, Kosovo, Libya, Mali, Myanmar, Netherlands Antilles, Niger, Norfolk Island, Palestine, State of, Poland, Pitcairn, Russian Federation, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Saint Pierre and Miquelon, Sudan, Svalbard and Jan Mayen, Tajikistan, Tokelau, Turkey, Ukraine, Western Sahara, Yemen, Zimbabwe

To find a local stockist of Curvy Kate or Scantilly product, try our Store Locator.

Find your local Curvy Kate stockist

To ship to the United States, please shop on our US website.

To ship to Canada, please shop on our Canada website.

If you have a registered account, you can log in and view your order history to see where it is. 

Alternatively, there will be a unique link for your order in your order confirmation email to view the status of your order. 

“Processing” means it is being picked and packed by our warehouse team ready for dispatch, and “Dispatched” means the order has left our warehouse and is with the carrier, on its way to you! 

View the Status of Your Order 

Due to the speed in which we process our orders, we're usually unable to make changes to your order once placed.  

However, if you require an urgent address change or cancellation please contact our customer service team and we'll do everything we can to help 

UK orders: 

To track your order: For UK orders, visit the Royal Mail website or Evri website depending on which provider you selected at checkout. 

International Orders: 

Rest of world orders placed on or after 12th May 2025: 

To track your order, visit the Global-e website.  

For any delivery enquiries, please contact Global-e via the support page. 

EU orders placed before 12th May 2025: 

If your order is under £133 visit Landmark Global.
If your order is over £133, visit OCS Worldwide 

Rest of world orders placed before 12th May 2025: 

Visit the Landmark Global website. 

Our dispatch timeframe is usually within 48 working hours.  

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received. 

Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) after the date of dispatch.  

Please refer to the delivery times above or at checkout for your chosen service.

In very rare cases, orders can sometimes get lost in the post. 

UK orders: 

To track your order, visit the Royal Mail website or Evri Website depending on which provider you selected at checkout. 

If your order has not arrived within the delivery timeframe advised at checkout, please contact us so we can investigate with UK Royal Mail or Evri.  

Lost parcels 

A parcel is classed as lost 10 days after dispatch. Please report any non-receipt issues within 28 days of dispatch, as after this time we are unable to assist. 

International Orders: 

Rest of world orders placed on or after 12th May 2025: 

To track your order, visit the Global-e website.  

For any delivery enquiries, or if your order has not arrived within the delivery timeframe advised at checkout, please contact Global-e via the support page. 

EU orders placed before 12th May 2025: 

If your order is under £133 visit Landmark Global.
If your order is over £133, visit OCS Worldwide 

Rest of world orders placed before 12th May 2025: 

Visit the Landmark Global website. 

If your order has not arrived within the delivery timeframe advised at checkout, please contact us so we can investigate with Landmark, Royal Mail, Evri, OCS. 

Lost orders 

A parcel is classed as lost 14 days after dispatch. Please report any non-receipt issues within 30 days of dispatch, as after this time we are unable to assist. 

All orders are sent out from our warehouse here in the UK to destinations worldwide. When we ship goods outside of the UK, we have to declare their full value on the packaging. 

EU orders placed on or after 12th May 2025: 

For EU orders, there are no additional duties or taxes to pay, we have covered the duties, so you don't have to. 

EU orders placed before 12th May 2025: 

For EU orders under £133, delivery duty and customs charges will be covered on your behalf. 
EU orders over £133 might be subject to duty and customs charges. 

Rest of the World orders:  

If you're ordering from a country outside of the UK & EU, you might have to pay extra duty or tax, depending on the customs rules in your destination country. Any incurred fees will depend on what you're buying and the overall value.  

Sometimes, you won't be required to pay anything extra at all, however the customs charge is set by the customs authorities in your country, and unfortunately, we are unable to take responsibility for any charges your order may incur. 

Depending on your shipping country, you may see an option to pay for your duty and taxes before placing you order. If you decide to opt-in to pre-payment, this will ensure these fees are fully covered. 

We request that you kindly refrain from asking us to state a lower value on your parcel as we are obligated to declare an accurate value of the goods to ensure we follow import rules. Also, if your parcel gets sent back to us because of unpaid customs charges, we may have to deduct some of your refund to cover the return postage and any additional fees that may apply to the package. 

If you have any questions about customs charges, it's best to get in touch with your local customs authority before placing your order. 

Please be advised that all shipping fees for orders to Canada exclude Customs Duties, COD and Local Taxes. 

We aim to dispatch all orders placed using a standard delivery service within 48 working hours (Monday to Friday, not including Bank Holidays) and we’ll send you an email to let you know your order is on its way.

Orders placed before 12 midday Monday to Friday using a next day delivery service will be dispatched the same day. Please note that this excludes orders placed on weekends and bank holidays. 

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received. 

If there are any problems with your order we will contact you by phone or email.

This depends on your chosen delivery method and the size of your parcel. 

UK orders: 

For UK Royal Mail deliveries:

The carrier may put the order through the letter box (if it fits!), leave it in a safe place, or take it to your local sorting office for pick up or redelivery.  

A "something for you" card should be left, but in the case where it is not, you should be able to claim your parcel with the tracking number and a form of ID. 

For UK Evri deliveries:

The courier will attempt delivery on 3 separate days. Your parcel could also be redirected to a local parcel shop or neighbour.

Please visit the Evri website for your available options. 

Your own safe place can be designated in the Evri or Royal Mail apps. 

International Orders: 

Rest of world orders placed on or after 12th May 2025: 

To track your order, visit the Global-e website.  

For any delivery enquiries, please contact Global-e via the support page. 

EU orders placed before 12th May 2025: 

If your order is under £133 visit Landmark Global for tracking and re-delivery details. 
If your order is over £133, visit OCS Worldwide for tracking and re-delivery details. 

Rest of world orders placed before 12th May 2025: 

Please visit the Landmark Global website for tracking and re-delivery details. 

Undelivered orders: 

If your parcel is undelivered/remains uncollected, it will be returned to our warehouse.

Once received, your order will be refunded in line with our returns policy.

Refunds on shipping charges are issued separately - please contact us if your parcel has been undelivered to arrange a refund.

Our warehouse is closed on UK Bank Holidays and UK Royal Mail / Evri does not deliver on these days, so there may be a small delay with your order if it is placed over these periods. 

If you’re outside the UK, other public holidays in your country may also affect the delivery. 

For further details please check with your local postal service.

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, please contact our Customer Service team.

If you've received something that’s not quite right, please send a clear photograph, including the tags, to our Customer Service team on support@curvykate.com or on Facebook Messenger so we can investigate with our product and warehouse teams.

Once you’ve let us know about your faulty item, please hold onto it for now—no need to send it back just yet! We’ll work on resolving the issue for you first.

In line with Trading Standards we can only accept faulty items within 6 months of purchase.

If you add Unlimited Delivery to your bag, a £7.95 Unlimited Delivery charge will be added to your order total on the initial order.

Once you are signed up to Unlimited Delivery, ensure you use the same email address for future orders.

Unless you are selecting Express Delivery, Saturday Delivery or Next Day delivery, you won’t be charged for future deliveries over the 12-month period.

Unlimited UK Delivery orders are dispatched via Royal Mail Tracked Service or Evri* and take 2-3 working days to arrive, with the option to select which service when placing your order.

Please be advised that orders placed using the unlimited delivery option will be dispatched using a Standard Delivery Service, and not an Express, Saturday or Next Day Delivery Service.

Tracking numbers are provided with all orders.

If you haven't already, you can create an optional account to track your orders, however you can also checkout as a guest with the same email and your Unlimited Delivery will apply.

*Evri is unavailable for Northern Ireland, Isle of Man, Isle of Wight, Guernsey and Jersey.

I can't see Unlimited Delivery when checking out

If you have an existing Unlimited Delivery subscription and can't see "Unlimited Delivery" as an option at the checkout, ensure you are using the same email address as your initial order.

Also check that your Unlimited Delivery subscription has not expired

If unsure, contact our customer service team.

Cancelling your Unlimited Delivery subscription

We hope you love your Unlimited Delivery, however if you decide not to use the service within the 14 days after purchase and would like to cancel it, you can do so in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and we will refund the full £7.95.

If you've had Unlimited Delivery for more than 14 days, we are unable to offer you a refund, as per our terms and conditions below.

If unsure, contact our customer service team.

Renewing your Unlimited Delivery subscription

Your subscription to Unlimited Delivery will not renew automatically once the 12-month period is over. We will however send you a notification via email close to the time, reminding you that the service is due to expire soon.

At the end of your 12-month subscription period, the subscription will end and you will need to either purchase Unlimited Delivery again or pay for delivery services when checking out with us.

When you purchase Unlimited Delivery, your subscription is valid for a 12 month period from the date of purchase.

At present Unlimited Delivery is only available to customers residing in the United Kingdom.

There is no limit on how many times you can use your Unlimited Delivery over the 12 month subscription period.

At the end of your 12-month subscription period, the subscription will end and you will need to either purchase Unlimited Delivery again or pay for delivery services when checking out with us.

You can cancel your subscription within the first 14 days of ordering by contacting customer services. A full refund will given if you have not made any eligible purchases using Unlimited Delivery.

After 14 days, you can still cancel your subscription but we will be unable to refund in full.

You cannot transfer or exchange the subscription to Unlimited Delivery for any other purpose, amount, gift, items, vouchers, or other form of compensation.

Express, Next Day Delivery and Saturday Delivery service are excluded from the Curvy Kate Unlimited Delivery service.

Curvy Kate reserves the right to alter the delivery service valid in this promotion at any time. In this instance you will be offered the delivery service available at the time your order is placed.

Curvy Kate reserves the right to accept or refuse subscription and to change any terms and conditions at our discretion. We will notify you of any significant changes to our terms and conditions.

We may decide to terminate your Curvy Kate Unlimited Delivery account. In the unlikely event of this happening, you would be given a prorated refund based on the number of whole months remaining on your membership.

Whilst we endeavour to ensure our stated delivery timescales are met wherever possible, there may be occasions where our delivery service providers are unable to do so by reason of circumstances beyond their control, including without limitation extreme weather conditions, adverse traffic conditions, failure of vehicles, inability to access your property. By purchasing this subscription, you agree that we will not be liable where delivery is not received on the date you expected where the delay was due to an Event Beyond Reasonable Control.