Delivery

Covid-19 Delivery Update

The following delivery times are estimates based on average UK Royal Mail, Hermes and OCS Worldwide delivery times, from date of dispatch.

For UK orders:

Under normal circumstances Royal Mail and Hermes deliver within 2–3 working days from despatch. However, in some instances there have been slight delays.

Therefore, we would please ask you to allow 5-10 working days from despatch for Standard Delivery. Thank you for your patience during these challenging times. Please refer to the Royal Mail website and Hermes website for service updates and further information for your local area.

For international orders:

Due to the ongoing Covid 19 issues, a number of international shipments from the UK are likely to experience a delay. We apologise for this inconvenience.

Please refer to OCS Worldwide website for service updates and further information for your local area.

We have also extended our returns to 90 days so you can order worry free.

We aim to dispatch all orders the following working day and we'll send you an email to let you know your order is on its way!

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

Delivery Times & Prices - UK Orders

Standard UK Tracked Delivery £3.95 2-3 working days Free on orders over £75
  • Tracking number provided
  • Select Royal Mail or Hermes at the checkout
  • Sent UK Royal Mail Tracked 48 or Hermes Tracked 48
  • Hermes are unable to deliver to Scotland, Northern Ireland, Guernsey, Jersey, Isle of Man and Isle of Wight. Please use Royal Mail instead
Click & Collect £3.95 2-3 working days Free on orders over £75
  • Collection at over 4000+ stores nationwide
  • Tracking number provided
  • Sent Royal Mail Tracked 48
Express UK Tracked Delivery £4.99 1-2 working days
  • Tracking number provided
  • Select Royal Mail or Hermes at the checkout
  • Sent UK Royal Mail Tracked 24 or Hermes Tracked 24
  • Hermes are unable to deliver to Northern Ireland, Guernsey, Jersey, Isle of Man and Isle of Wight. Please use Royal Mail instead
Unlimited UK Delivery £7.95 for 12 months 2-3 working days
  • Add Unlimited Delivery to your bag for 12 months of Unlimited UK Delivery
  • Tracking number provided
  • Select Royal Mail or Hermes at the checkout
  • Sent UK Royal Mail Tracked 48 or Hermes Tracked 48
  • Hermes are unable to deliver to Scotland, Northern Ireland, Guernsey, Jersey, Isle of Man and Isle of Wight. Please use Royal Mail instead
Next Day Delivery £7.99 Guaranteed Next Working Day
  • Order by 1pm for Next Day delivery.
  • Excludes Monday and Sunday
  • Select Royal Mail or Hermes at the checkout
  • Tracking number provided
  • Signature required
UK Saturday Delivery £9.95 Saturday
  • Order by 1pm Friday for UK Saturday delivery
  • Select Royal Mail or Hermes at the checkout
  • Tracking number provided
  • Signature required

Delivery Times & Prices - Worldwide Orders

Europe Standard Shipping £7 Estimated 3-10 working days
  • Available for non-EU countries only
  • All prices exclude customs duties and local taxes
Europe Tracked Shipping £15 Estimated 3-10 working days
  • Available for EU countries only
  • All prices include customs duties and local taxes
  • Tracking number provided
  • Signature required
Russia Tracked Shipping £10 Estimated 8-14 working days Free on orders over £100
  • Tracking number provided
  • Signature required
  • Additional customs charges may apply
Worldwide Shipping £12 Estimated within 8-14 working days Free on orders over £125
  • Full tracking available for selected countries (see below)
  • Signature required
  • Additional customs charges may apply

What countries do you ship to?

We deliver to customers around the globe quickly, securely and at competitive prices.

If your country is not on the following list, please contact us to see if we can deliver to your region.

Tracking is available for all countries, except those marked *

  • Albania
  • Andorra
  • Angola
  • Antigua and Barbuda
  • Argentina
  • Aruba
  • Azores
  • Bahamas
  • Bahrain
  • Balearic Islands
  • Bangladesh
  • Barbados
  • Belarus
  • Bermuda
  • Bolivia
  • Bosnia-Herzegovina
  • Botswana
  • Brazil
  • Brunei Darussalam
  • Bulgaria
  • Cambodia
  • Cameroon
  • Canada
  • Canary Islands
  • Cayman Islands
  • Channel Islands
  • Chile
  • China
  • Colombia
  • Corsica
  • Costa Rica
  • Croatia
  • Cuba
  • Cyprus
  • Dominican Republic
  • Egypt
  • England
  • Equador
  • Estonia
  • Falkland Islands*
  • Faroe Islands
  • Fiji
  • French Guiana
  • Germany
  • Ghana
  • Gibraltar
  • Greenland
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guernsey
  • Guinea
  • Guyana
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Iran
  • Ireland (Republic)
  • Isle of Man
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kenya
  • Kosovo
  • Kuwait
  • Laos
  • Latvia
  • Lebanon
  • Liberia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Malawi
  • Malaysia
  • Maldives
  • Malta
  • Mauritius
  • Mexico
  • Monaco
  • Mongolia
  • Montenegro
  • Morocco
  • Namibia
  • Namibia
  • Netherlands Antilles
  • New Caledonia
  • Nigeria
  • Norfolk Island
  • Northern Ireland
  • Oman
  • Pakistan
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion Island
  • Romania
  • Saint Lucia
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Singapore
  • Slovenia
  • Spain
  • Sri Lanka
  • Switzerland
  • Taiwan
  • Tanzania
  • Tenerife
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Turks and Caicos Islands*
  • Tuvalu
  • Uganda
  • United Kingdom
  • United Kingdom
  • United States (USA)
  • Uruguay
  • Vanuatu
  • Vatican City
  • Venezuela
  • Vietnam
  • Virgin Islands
  • Wallis and Futuna Islands
  • Western Samoa
  • Zambia
  • Zimbabwe

What countries are you unable to ship to?

We are unable to deliver to the following countries. To find a local stockist of Curvy Kate or Scantilly product, try our Store Locator.

Find your local Curvy Kate stockist

  • Armenia
  • Australia
  • Austria
  • Azerbaijan
  • Belgium
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Georgia
  • Greece
  • Iceland
  • Kazakhstan
  • Moldova
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Russia
  • South Africa
  • South Korea
  • Slovakia*
  • Sweden
  • Tajikistan
  • Turkmenistan
  • Ukraine
  • United Arab Emirates
  • Uzbekistan

Can I view the status of my order?

If you have a registered account, you can log in and view your order history to see where it is.

Alternatively, there will be a unique link for your order in your order confirmation email to view the status of your order.

‘Processing’ means it is being picked and packed by our warehouse team ready for dispatch, and ‘Dispatched’ means the order has left our warehouse and is with the postman, on its way to you!

View the Status of Your Order

For UK orders:

To track your order: For UK orders, visit the Royal Mail website or Hermes website depending on which provider you selected at checkout.

For Europe tracked orders:

Please visit the Hermes website for tracking and re-delivery details

For international orders: 

To track your order, visit the OCS Worldwide website

Where is my order?

Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) from the date of dispatch. 

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

In very rare cases, orders can sometimes get lost in the post.

For UK orders:

To track your order: For UK orders, visit the Royal Mail website or Hermes website depending on which provider you selected at checkout.

Standard UK Tracked Delivery is classed as lost after 5 working days since the date of dispatch.

Express UK Tracked, Next Day and Saturday Delivery is classed as lost after 3 working days since the date of dispatch.

If your order has not arrived within these times, please contact us so we can investigate with UK Royal Mail or Hermes. Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

For international orders: 

To track your order, visit the OCS Worldwide website. For Europe tracked orders, visit the Hermes website.

We can class a parcel as lost once 25 working days have passed since the date of dispatch.

If your order has not arrived within these times, please contact us so we can investigate with OCS Worldwide . Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

Will I be subject to custom charges?

All orders are dispatched from the United Kingdom, worldwide. When goods are dispatched outside of the UK by Curvy Kate it is our duty to declare their full value on the packaging.

For EU orders, delivery duty and customs charges will be covered on your behalf.

For countries outside the UK & EU, depending on the customs authorities, you could be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. The customs charge is imposed by customs authorities in each individual destination country and unfortunately, we can’t take any responsibility for it.

Please refrain from asking us to mark down the value of your parcel as we are obligated to declare the full value of goods so that we comply with import regulations. In addition to this, if we receive your parcel back due to unpaid customs charges then we may deduct part of your refund in order to cover return charges and fees incurred.

 For any questions regarding customs charges to pay, please contact your local customs authority prior to making your purchase.

What delivery services do you provide?

All of our orders are sent from our warehouse here in the UK. We offer a range of services including standard and express which can be seen above.

For UK orders:

All UK orders are sent out tracked post via UK Royal Mail or Hermes as standard, so you can check the status of your delivery at any stage. 

Royal Mail or Hermes can be selected when checking out.

For International orders:

Orders outside the UK are sent out via international provider OCS Worldwide.

Click & Collect

For UK customers, you can collect your order from over 4000 HubBox Collect Points Nationwide!

Simply select "Click & Collect" on the checkout delivery page, enter your delivery postcode and select the HubBox location most convenient for you.

HubBox will notify you via email when your parcel arrives - this will include a Collection Code for a secure, hassle-free collection. 

If you don't receive a Collection Code, please check your spam/trash email folder. If you still haven't receive a Collection Code, please contact our Customer Service team support@brastop.com and we will we be more than happy to assist.

Please note your parcel will be available for collection from your preferred collection point for 7 days, a Hubbox reminder email will also be issued on day 4. After 7 days your parcel if not collected will be returned to us , and therefore your shipping will be deducted from your refund.  

If you are having issues collecting your parcel, please contact Hubbox Customer Services: 

Phone: 0207 859 4577
Email: support@hub-box.com
Webchat: visit https://www.hub-box.com/ and using chat feature.

They will speak with the Collect Point directly and get back to you.

When will my order be dispatched?

We aim to dispatch all orders the following working day (Monday to Friday, not including Bank Holidays) and we’ll send you an email to let you know your order is on its way. 

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received. 

If there are any problems with your order we will contact you by phone or email.

What will happen if I’m not in when my order is delivered?

This depends on your chosen delivery method and the size of your parcel.

For UK orders:

For UK Royal Mail deliveries, the postman may put the order through the letter box (if it fits!), leave it in a safe place, or take it to your local sorting office for pick up or redelivery. 

A "something for you" card should be left, but in the case where it is not, you should be able to claim your parcel with the tracking number and a form of ID.

For UK Hermes deliveries, the courier will attempt delivery on 3 separate days. Your parcel could also be redirected to a local parcel shop or neighbour. Please visit the Hermes website for your available options.

For Europe tracked orders:

Please visit the Hermes website for tracking and re-delivery details

For overseas orders:

Please visit the OCS Worldwide website for tracking and re-delivery details.

Undelivered orders:

If your parcel is undelivered/remains uncollected, it will be returned to our warehouse. Once received, your order will be refunded in line with our returns policy. Refunds on shipping charges are issued separately - please contact us if your parcel has been undelivered to arrange a refund.

Will public holidays affect my order?

Our warehouse is closed on UK Bank Holidays and UK Royal Mail / Hermes does not deliver on these days, so there may be a small delay with your order if it is placed over these periods. 

If you’re outside the UK, other public holidays in your country may also affect the delivery. 

For further details please check with your local postal service.

Can I make changes to my order?

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, please contact our Customer Service team.

I have an issue with the items received

If you've received something that’s not quite right, please send a clear photograph, including the tags, to our Customer Service team on support@curvykate.com or on Facebook Messenger so we can investigate with our product and warehouse teams.

In line with Trading Standards we can only accept faulty items within 6 months of purchase.

Unlimited UK Delivery FAQs

If you add Unlimited Delivery to your bag, a £7.95 Unlimited Delivery charge will be added to your order total on the initial order.

Once you are signed up to Unlimited Delivery, ensure you use the same email address for future orders.

Unless you are selecting Express Delivery, Saturday Delivery or Click and Collect, you won’t be charged for future deliveries over the 12-month period.

Unlimited UK Delivery orders are dispatched via Royal Mail Tracked Service or Hermes* and take 2-3 working days to arrive, with the option to select which service when placing your order.

Tracking numbers are provided with all orders.

If you haven't already, you can create an optional account to track your orders, however you can also checkout as a guest with the same email and your Unlimited Delivery will apply.

*Hermes is unavailable for Northern Ireland, Isle of Man, Isle of Wight, Guernsey and Jersey.

I can't see Unlimited Delivery when checking out

If you have an existing Unlimited Delivery subscription and can't see "Unlimited Delivery" as an option at the checkout, ensure you are using the same email address as your initial order.

Also check that your Unlimited Delivery subscription has not expired

If unsure, contact our customer service team.

Cancelling your Unlimited Delivery subscription

We hope you love your Unlimited Delivery, however if you decide not to use the service within the 14 days after purchase and would like to cancel it, you can do so in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and we will refund the full £7.95.

If you've had Unlimited Delivery for more than 14 days, we are unable to offer you a refund, as per our terms and conditions below.

If unsure, contact our customer service team.

Renewing your Unlimited Delivery subscription

Your subscription to Unlimited Delivery will not renew automatically once the 12-month period is over. We will however send you a notification via email close to the time, reminding you that the service is due to expire soon.

At the end of your 12-month subscription period, the subscription will end and you will need to either purchase Unlimited Delivery again or pay for delivery services when checking out with us.

Unlimited Delivery - Terms and Conditions

When you purchase Unlimited Delivery, your subscription is valid for a 12 month period from the date of purchase.

At present Unlimited Delivery is only available to customers residing in the United Kingdom.

There is no limit on how many times you can use your Unlimited Delivery over the 12 month subscription period.

At the end of your 12-month subscription period, the subscription will end and you will need to either purchase Unlimited Delivery again or pay for delivery services when checking out with us.

You can cancel your subscription within the first 14 days of ordering by contacting customer services. A full refund will given if you have not made any eligible purchases using Unlimited Delivery.

After 14 days, you can still cancel your subscription but we will be unable to refund in full.

You cannot transfer or exchange the subscription to Unlimited Delivery for any other purpose, amount, gift, items, vouchers, or other form of compensation.

Express, Next Day Delivery service and Saturday Delivery service are excluded from the Curvy Kate Unlimited Delivery service.

Curvy Kate reserves the right to alter the delivery service valid in this promotion at any time. In this instance you will be offered the delivery service available at the time your order is placed.

Curvy Kate reserves the right to accept or refuse subscription and to change any terms and conditions at our discretion. We will notify you of any significant changes to our terms and conditions.

We may decide to terminate your Curvy Kate Unlimited Delivery account. In the unlikely event of this happening, you would be given a prorated refund based on the number of whole months remaining on your membership.

Whilst we endeavour to ensure our stated delivery timescales are met wherever possible, there may be occasions where our delivery service providers are unable to do so by reason of circumstances beyond their control, including without limitation extreme weather conditions, adverse traffic conditions, failure of vehicles, inability to access your property. By purchasing this subscription, you agree that we will not be liable where delivery is not received on the date you expected where the delay was due to an Event Beyond Reasonable Control.