Delivery

Covid-19 Delivery Update

The following delivery times are estimates based on average UK Royal Mail, Hermes and OCS Worldwide delivery times, from date of dispatch.

For UK orders:

Under normal circumstances Royal Mail and Hermes deliver within 2–3 working days from despatch. However, in some instances there have been slight delays.

Therefore, we would please ask you to allow 5-10 working days from despatch for Standard Delivery. Thank you for your patience during these challenging times. Please refer to the Royal Mail website and Hermes website for service updates and further information for your local area.

For international orders:

Due to the ongoing Covid 19 issues, a number of international shipments from the UK are likely to experience a delay. We apologise for this inconvenience.

Please refer to OCS Worldwide website for service updates and further information for your local area.

We have also extended our returns to 90 days so you can order worry free.

We aim to dispatch all orders the following working day and we'll send you an email to let you know your order is on its way!

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

Delivery Times & Prices - UK Orders

Standard UK Tracked Delivery £3.95 2-3 working days Free on orders over £75
  • Tracking number provided
  • Select Royal Mail or Hermes at the checkout
  • Sent UK Royal Mail Tracked 48 or Hermes Tracked 48
  • Hermes are unable to deliver to Scotland, Northern Ireland, Guernsey, Jersey, Isle of Man and Isle of Wight. Please use Royal Mail instead
Click & Collect £3.95 2-3 working days Free on orders over £75
  • Collection at over 4000+ stores nationwide
  • Tracking number provided
  • Sent Royal Mail Tracked 48
Express UK Tracked Delivery £4.99 1-2 working days
  • Tracking number provided
  • Select Royal Mail or Hermes at the checkout
  • Sent UK Royal Mail Tracked 24 or Hermes Tracked 24
  • Hermes are unable to deliver to Northern Ireland, Guernsey, Jersey, Isle of Man and Isle of Wight. Please use Royal Mail instead
Unlimited UK Delivery £7.95 for 12 months 2-3 working days
  • Add Unlimited Delivery to your bag for 12 months of Unlimited UK Delivery
  • Tracking number provided
  • Select Royal Mail or Hermes at the checkout
  • Sent UK Royal Mail Tracked 48 or Hermes Tracked 48
  • Hermes are unable to deliver to Scotland, Northern Ireland, Guernsey, Jersey, Isle of Man and Isle of Wight. Please use Royal Mail instead
Next Day Delivery £7.99 Guaranteed Next Working Day
  • Temporarily Unavailable - Due to a website system upgrade.
  • Tracking number provided
  • Signature required
UK Saturday Delivery £9.95 Saturday
  • Temporarily Unavailable - Due to a website system upgrade.
  • Tracking number provided
  • Signature required

Delivery Times & Prices - Worldwide Orders

Europe Standard Shipping £7 Estimated 3-10 working days
  • Available for non-EU countries only
  • All prices exclude customs duties and local taxes
Europe Tracked Shipping £15 Estimated 3-10 working days
  • Available for EU countries only
  • All prices include customs duties and local taxes
  • Tracking number provided
  • Signature required
Russia Tracked Shipping £10 Estimated 8-14 working days Free on orders over £100
  • Tracking number provided
  • Signature required
Worldwide Shipping £12 Estimated within 8-14 working days Free on orders over £125
  • Full tracking available for selected countries (see below)
  • Signature required

What countries do you ship to?

We deliver to customers around the globe quickly, securely and at competitive prices.

If your country is not on the following list, please contact us to see if we can deliver to your region.

Tracking is available for all countries, except those marked *

  • Albania
  • Andorra
  • Angola
  • Antigua and Barbuda
  • Argentina
  • Aruba
  • Azores
  • Bahamas
  • Bahrain
  • Balearic Islands
  • Bangladesh
  • Barbados
  • Belarus
  • Bermuda
  • Bolivia
  • Bosnia-Herzegovina
  • Botswana
  • Brazil
  • Brunei Darussalam
  • Bulgaria
  • Cambodia
  • Cameroon
  • Canada
  • Canary Islands
  • Cayman Islands
  • Channel Islands
  • Chile
  • China
  • Colombia
  • Corsica
  • Costa Rica
  • Croatia
  • Cuba
  • Cyprus
  • Dominican Republic
  • Egypt
  • England
  • Equador
  • Estonia
  • Falkland Islands*
  • Faroe Islands
  • Fiji
  • French Guiana
  • Germany
  • Ghana
  • Gibraltar
  • Greenland
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guernsey
  • Guinea
  • Guyana
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Iran
  • Ireland (Republic)
  • Isle of Man
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kenya
  • Kosovo
  • Kuwait
  • Laos
  • Latvia
  • Lebanon
  • Liberia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Malaysia
  • Maldives
  • Malta
  • Mauritius
  • Mexico
  • Monaco
  • Mongolia
  • Montenegro
  • Morocco
  • Namibia
  • Namibia
  • Netherlands Antilles
  • New Caledonia
  • Nigeria
  • Norfolk Island
  • Northern Ireland
  • Oman
  • Pakistan
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion Island
  • Romania
  • Saint Lucia
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Singapore
  • Slovenia
  • South Korea*
  • Spain
  • Sri Lanka
  • Switzerland
  • Taiwan
  • Tanzania
  • Tenerife
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Turks and Caicos Islands*
  • Tuvalu
  • Uganda
  • United Kingdom
  • United Kingdom
  • United States (USA)
  • Uruguay
  • Vanuatu
  • Vatican City
  • Venezuela
  • Vietnam
  • Virgin Islands
  • Wallis and Futuna Islands
  • Western Samoa
  • Zambia
  • Zimbabwe

What countries are you unable to ship to?

We are unable to deliver to the following countries. To find a local stockist of Curvy Kate or Scantilly product, try our Store Locator.

Find your local Curvy Kate stockist

  • Armenia
  • Australia
  • Austria
  • Azerbaijan
  • Belgium
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Georgia
  • Greece
  • Iceland
  • Kazakhstan
  • Moldova
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Russia
  • South Africa
  • Slovakia*
  • Sweden
  • Tajikistan
  • Turkmenistan
  • Ukraine
  • United Arab Emirates
  • Uzbekistan

Can I view the status of my order?

If you have a registered account, you can log in and view your order history to see where it is.

Alternatively, there will be a unique link for your order in your order confirmation email to view the status of your order.

‘Processing’ means it is being picked and packed by our warehouse team ready for dispatch, and ‘Dispatched’ means the order has left our warehouse and is with the postman, on its way to you!

View the Status of Your Order

For UK orders:

To track your order: For UK orders, visit the Royal Mail website or Hermes website depending on which provider you selected at checkout.

For international orders: 

To track your order, visit the OCS Worldwide website

Where is my order?

Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) from the date of dispatch. 

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

In very rare cases, orders can sometimes get lost in the post.

For UK orders:

To track your order: For UK orders, visit the Royal Mail website or Hermes website depending on which provider you selected at checkout.

For UK customers, we can class a parcel as lost once 10 working days have passed since the date of dispatch. 

If your order has not arrived within these times, please contact us so we can investigate with UK Royal Mail or Hermes. Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

For international orders: 

To track your order, visit the OCS Worldwide website

We can class a parcel as lost once 25 working days have passed since the date of dispatch.

If your order has not arrived within these times, please contact us so we can investigate with OCS Worldwide . Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

Will I be subject to custom charges?

All orders are dispatched from the United Kingdom, worldwide. When goods are dispatched outside of the UK by Curvy Kate it is our duty to declare their full value on the packaging.

For EU orders, delivery duty and customs charges will be covered on your behalf.

For countries outside the UK & EU, depending on the customs authorities, you could be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. The customs charge is imposed by customs authorities in each individual destination country and unfortunately, we can’t take any responsibility for it.

Please refrain from asking us to mark down the value of your parcel as we are obligated to declare the full value of goods so that we comply with import regulations. In addition to this, if we receive your parcel back due to unpaid customs charges then we may deduct part of your refund in order to cover return charges and fees incurred.

 For any questions regarding customs charges to pay, please contact your local customs authority prior to making your purchase.

What delivery services do you provide?

All of our orders are sent from our warehouse here in the UK. We offer a range of services including standard and express which can be seen above.

For UK orders:

All UK orders are sent out tracked post via UK Royal Mail or Hermes as standard, so you can check the status of your delivery at any stage. 

Royal Mail or Hermes can be selected when checking out.

For International orders:

Orders outside the UK are sent out via international provider OCS Worldwide.

Do you offer Click and Collect?

Yes! You can also choose to collect your order from over 4000 HubBox Collect Points Nationwide. 

Simply select "Click & Collect" on the checkout delivery page, enter your delivery postcode and select the HubBox location most convenient for you.

HubBox will notify you via email when your parcel arrives - this will include a Collection Code for a secure, hassle-free collection. 

Please note your parcel will be available for collection from your preferred collection point for 7 days, a Hubbox reminder email will also be issues on day 4. After 7 days your parcel if not collected will be returned to us , and therefore your shipping will be deducted from your refund.  

Not received your email from HubBox Click and Collect with their Collection code?

Please check your spam/trash email folder. If you still cannot find the email, please contact our Customer Service team support@curvykate.com and we will we be more than happy to assist.

Having issues collecting your Click and Collect Hubbox parcel at the collection point?

Please contact the HubBox Helpdesk:

Phone: 0207 859 4577

Email: support@hub-box.com

Webchat: visit https://www.hub-box.com/ and using chat feature.

They will speak with the Collect Point directly and get back to you.

What happens with uncollected Click and Collect parcels?

Customers have 14 days to collect their parcels from the Collect Point locations. If not collected in this time period, your parcel will be returned to us.

What happens if your Click and Collect parcel hasn’t arrived?

Please contact our customer service team and we will liaise with HubBox to retrieve your parcel.

When will my order be dispatched?

We aim to dispatch all orders the following working day (Monday to Friday, not including Bank Holidays) and we’ll send you an email to let you know your order is on its way. 

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received. 

If there are any problems with your order we will contact you by phone or email.

What will happen if I’m not in when my order is delivered?

This depends on your chosen delivery method and the size of your parcel.

For UK orders:

For UK Royal Mail deliveries, the postman may put the order through the letter box (if it fits!), leave it in a safe place, or take it to your local sorting office for pick up or redelivery. 

A "something for you" card should be left, but in the case where it is not, you should be able to claim your parcel with the tracking number and a form of ID.

For UK Hermes deliveries, the courier will attempt delivery on 3 separate days. Your parcel could also be redirected to a local parcel shop or neighbour. Please visit the Hermes website for your available options.

For overseas orders:

Please visit the OCS Worldwide website for tracking and re-delivery details.

Will public holidays affect my order?

Our warehouse is closed on UK Bank Holidays and UK Royal Mail / Hermes does not deliver on these days, so there may be a small delay with your order if it is placed over these periods. 

If you’re outside the UK, other public holidays in your country may also affect the delivery. 

For further details please check with your local postal service.

I need my items sooner than I thought – can I upgrade the shipping method?

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, you can contact us between 8:30am and 6pm GMT Monday to Friday.

An item I purchased is faulty, help!

Oh no! Please send a clear photograph of the fault to our Customer Service team on support@cuvykate.com or on Facebook Messenger. Once we’ve verified the fault we can arrange for a refund to be issued to you. 

In line with Trading Standards we can only accept faulty items within 6 months of purchase.

I was sent the incorrect item.

Uh oh, this isn't what we like to hear. Our warehouse team work hard at labelling all our products correctly. 

If you've received something that’s not right, please send a clear photograph to us via email or Facebook Messenger, of the tag of the product against your invoice so we can investigate this.

Can I amend my order?

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, you can contact us between 8:30am and 6pm GMT Monday to Friday.