Delivery

We aim to dispatch all orders the following working day and we'll send you an email to let you know your order is on its way!

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

 

    What countries do you ship to?

    We deliver to customers around the globe quickly, securely and at competitive prices.

    If your country is not on the following list, please contact us to see if we can deliver to your region.

    • Åland Islands
    • Albania
    • Algeria
    • Andorra
    • Antigua & Barbuda
    • Argentina
    • Aruba
    • Austria
    • Bahamas
    • Bangladesh
    • Barbados
    • Belgium
    • Benin
    • Bhutan
    • Bosnia & Herzegovina
    • Botswana
    • Brazil
    • British Indian Ocean Territory
    • Bulgaria
    • Burkina Faso
    • Burundi
    • Cambodia
    • Cameroon
    • Cape Verde
    • Caribbean Netherlands
    • Cayman Islands
    • Chad
    • Chile
    • China
    • Christmas Island
    • Cocos (Keeling) Islands
    • Colombia
    • Comoros
    • Congo - Brazzaville
    • Congo - Kinshasa
    • Cook Island
    • Costa Rica
    • Côte d’Ivoire
    • Croatia
    • Curaçao
    • Cyprus
    • Czechia
    • Denmark
    • Djibouti
    • Dominica
    • Dominican Republic
    • Ecuador
    • Egypt
    • El Salvador
    • Equatorial Guinea
    • Estonia
    • Eswatini
    • Ethiopia
    • Faroe Islands
    • Fiji
    • French Guiana
    • Gabon
    • Germany
    • Gibraltar
    • Greenland
    • Grenada
    • Guadeloupe
    • Guatemala
    • Guernsey
    • Guinea
    • Guinea-Bissau
    • Honduras
    • Hong Kong SAR
    • Hungary
    • India
    • Indonesia
    • Iraq
    • Ireland
    • Isle of Man
    • Israel
    • Italy
    • Jamaica
    • Japan
    • Jersey
    • Jordan
    • Kenya
    • Kosovo
    • Kuwait
    • Kyrgyzstan
    • Latvia
    • Lebanon
    • Libya
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Macao SAR
    • Madagascar
    • Malawi
    • Malaysia
    • Maldives
    • Mali
    • Malta
    • Mauritania
    • Mayotte
    • Mexico
    • Monaco
    • Montenegro
    • Montserrat
    • Morocco
    • Mozambique
    • Namibia
    • Nauru
    • Nepal
    • Netherlands
    • New Caledonia
    • Nicaragua
    • Niger
    • Nigeria
    • Niue
    • Norfolk Island
    • North Macedonia
    • Norway
    • Oman
    • Pakistan
    • Palestinian Territories
    • Panama
    • Paraguay
    • Peru
    • Philippines
    • Pitcairn Islands
    • Portugal
    • Qatar
    • Réunion
    • Romania
    • Rwanda
    • Samoa
    • San Marino
    • São Tomé & Príncipe
    • Saudi Arabia
    • Senegal
    • Serbia
    • Seychelles
    • Singapore
    • Sint Maarten
    • Slovakia
    • Slovenia
    • Solomon Islands
    • Somalia
    • South Sudan
    • Spain
    • Sri Lanka
    • St. Barthélemy
    • St. Lucia
    • St. Pierre & Miquelon
    • Svalbard & Jan Mayen
    • Sweden
    • Switzerland
    • Taiwan
    • Tanzania
    • Thailand
    • Timor-Leste
    • Togo
    • Tokelau
    • Tonga
    • Trinidad & Tobago
    • Tunisia
    • Turkey
    • Tuvalu
    • Uruguay
    • Vatican City
    • Venezuela
    • Vietnam
    • Wallis & Futuna
    • Western Sahara
    • Yemen
    • Zambia
    • Zimbabwe
    • United Kingdom

    We are unable to deliver to the following countries: Afghanistan, Angola, Anguilla, Armenia, Ascension Island, Australia, Azerbaijan, Bahrain, Belarus, Belize, Bermuda, Bolivia, British Virgin Islands, Brunei, Central African Republic, Eritrea, Falkland Islands, Finland, France, French Polynesia, French Southern Territories, Gambia, Georgia, Ghana, Greece, Guyana, Haiti, Iceland, Kazakhstan, Kiribati, Laos, Lesotho, Liberia, Martinique, Mauritius, Moldova, Mongolia, Myanmar (Burma), New Zealand, Papua New Guinea, Poland, Russia, Sierra Leone, South Africa, South Georgia & South Sandwich Islands, South Korea, St. Helena, St. Kitts & Nevis, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Tajikistan, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu

    To find a local stockist of Curvy Kate or Scantilly product, try our Store Locator.

    Find your local Curvy Kate stockist

    Delivery Times & Prices - UK Orders

    Standard UK Tracked Delivery£3.952-3 working daysFree on orders over £75
    • Tracking number provided
    • Select Royal Mail or Evri at the checkout
    • Sent UK Royal Mail Tracked 48 or Evri Tracked 48
    • Evri are unable to deliver to Scotland, Northern Ireland, Guernsey, Jersey, Isle of Man and Isle of Wight. Please use Royal Mail instead
    Express UK Tracked Delivery£4.991-2 working days
    • Tracking number provided
    • Select Royal Mail or Evri at the checkout
    • Sent UK Royal Mail Tracked 24 or Evri Tracked 24
    • Evri are unable to deliver to Northern Ireland, Guernsey, Jersey, Isle of Man and Isle of Wight. Please use Royal Mail instead
    Unlimited UK Delivery£7.95 for 12 months2-3 working days
    • Add Unlimited Delivery to your bag for 12 months of Unlimited UK Delivery
    • Tracking number provided
    • Select Royal Mail or Evri at the checkout
    • Sent UK Royal Mail Tracked 48 or Evri Tracked 48
    • Evri are unable to deliver to Scotland, Northern Ireland, Guernsey, Jersey, Isle of Man and Isle of Wight. Please use Royal Mail instead
    Next Day Delivery£7.99Guaranteed Next Working Day
    • Order by 12pm for Next Day UK delivery
    • Excludes Monday and Sunday
    • Select Royal Mail or Evri at the checkout
    • Tracking number provided
    • Signature required
    UK Saturday Delivery£9.95Saturday
    • Order by 12pm for Saturday UK delivery
    • Select Royal Mail or Evri at the checkout
    • Tracking number provided
    • Signature required

    Delivery Times & Prices - Worldwide Orders

    Europe Standard Shipping£7Estimated 3-10 working days
    • Available for non-EU countries only
    • All prices exclude customs duties and local taxes
    • No tracking available
    Europe Tracked Shipping£15Estimated 3-10 working days

    • Available for EU countries only
    • All prices include customs duties and local taxes
    • Tracking number provided
    • Signature required
    Worldwide Tracked Shipping£12Estimated within 8-14 working days
    • Full tracking available for selected countries (see below)
    • Signature required
    • Additional customs charges may apply

    Can I view the status of my order?

    If you have a registered account, you can log in and view your order history to see where it is.

    Alternatively, there will be a unique link for your order in your order confirmation email to view the status of your order.

    ‘Processing’ means it is being picked and packed by our warehouse team ready for dispatch, and ‘Dispatched’ means the order has left our warehouse and is with the postman, on its way to you!

    View the Status of Your Order

    For UK orders:

    To track your order: For UK orders, visit the Royal Mail website or Evri website (Formerly Hermes) depending on which provider you selected at checkout.

    For Europe tracked orders:

    If your order is under £133 visit Landmark Global.
    If your order is over £133, visit OCS Worldwide
    For Europe tracked orders placed before 1st January 2023, visit the Evri website (Formerly Hermes).

    For international orders: 

    Visit the Landmark Global website.

    Where is my order?

    Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) from the date of dispatch. 

    During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

    In very rare cases, orders can sometimes get lost in the post.

    For UK orders:

    To track your order: For UK orders, visit the Royal Mail website or Evri Website (Formerly Hermes) depending on which provider you selected at checkout.

    If your order has not arrived within these times, please contact us so we can investigate with UK Royal Mail or Evri (formerly Hermes). 

    Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

    For international orders: 

    To track your order, visit the Landmark Global website.

    For Europe tracked orders:
    If your order is under £133 visit Landmark Global. 
    If your order is over £133, visit OCS Worldwide
    For Europe tracked orders placed before 1st January 2023, visit the Evri website (Formerly Hermes).

    If your order has not arrived within the delivery timeframe advised at checkout, please contact us so we can investigate with Landmark, Evri or OCS.

    We can class an international parcel as lost once 60 days have passed since the date of despatch. Please report any non-receipt issues within this timeframe, as after this time we are unable to assist.

    Will I be subject to custom charges?

    All orders are dispatched from the United Kingdom, worldwide. When goods are dispatched outside of the UK by Curvy Kate it is our duty to declare their full value on the packaging.

    For EU orders, delivery duty and customs charges will be covered on your behalf.

    For countries outside the UK & EU, depending on the customs authorities, you could be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. The customs charge is imposed by customs authorities in each individual destination country and unfortunately, we can’t take any responsibility for it.

    Please refrain from asking us to mark down the value of your parcel as we are obligated to declare the full value of goods so that we comply with import regulations. In addition to this, if we receive your parcel back due to unpaid customs charges then we may deduct part of your refund in order to cover return charges and fees incurred.

     For any questions regarding customs charges to pay, please contact your local customs authority prior to making your purchase.

    When will my order be dispatched?

    We aim to dispatch all orders the following working day (Monday to Friday, not including Bank Holidays) and we’ll send you an email to let you know your order is on its way. 

    During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received. 

    If there are any problems with your order we will contact you by phone or email.

    What will happen if I’m not in when my order is delivered?

    This depends on your chosen delivery method and the size of your parcel.

    For UK orders:

    For UK Royal Mail deliveries, the postman may put the order through the letter box (if it fits!), leave it in a safe place, or take it to your local sorting office for pick up or redelivery. 

    A "something for you" card should be left, but in the case where it is not, you should be able to claim your parcel with the tracking number and a form of ID.

    For UK Evri (formerly Hermes) deliveries, the courier will attempt delivery on 3 separate days. Your parcel could also be redirected to a local parcel shop or neighbour. Please visit the Evri website (Formerly Hermes) for your available options.

    For Europe tracked orders:

    If your order is under £133 visit Landmark Global for tracking and re-delivery details.
    If your order is over £133, visit OCS Worldwide for tracking and re-delivery details.
    For Europe tracked orders placed before 1st January 2023, visit the Evri website (Formerly Hermes).

    For international orders:

    Please visit the Landmark Global website.

    Undelivered orders:

    If your parcel is undelivered/remains uncollected, it will be returned to our warehouse. Once received, your order will be refunded in line with our returns policy. Refunds on shipping charges are issued separately - please contact us if your parcel has been undelivered to arrange a refund.

    Will public holidays affect my order?

    Our warehouse is closed on UK Bank Holidays and UK Royal Mail / Evri (foremely Hermes) does not deliver on these days, so there may be a small delay with your order if it is placed over these periods. 

    If you’re outside the UK, other public holidays in your country may also affect the delivery. 

    For further details please check with your local postal service.

    Can I make changes to my order?

    Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

    Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

    If you have any queries regarding your order, please contact our Customer Service team.

    I have an issue with the items received

    If you've received something that’s not quite right, please send a clear photograph, including the tags, to our Customer Service team on support@curvykate.com or on Facebook Messenger so we can investigate with our product and warehouse teams.

    In line with Trading Standards we can only accept faulty items within 6 months of purchase.

    Unlimited UK Delivery FAQs

    If you add Unlimited Delivery to your bag, a £7.95 Unlimited Delivery charge will be added to your order total on the initial order.

    Once you are signed up to Unlimited Delivery, ensure you use the same email address for future orders.

    Unless you are selecting Express Delivery, Saturday Delivery or Click and Collect, you won’t be charged for future deliveries over the 12-month period.

    Unlimited UK Delivery orders are dispatched via Royal Mail Tracked Service or Evri (foremely Hermes)* and take 2-3 working days to arrive, with the option to select which service when placing your order.

    Tracking numbers are provided with all orders.

    If you haven't already, you can create an optional account to track your orders, however you can also checkout as a guest with the same email and your Unlimited Delivery will apply.

    *Evri is unavailable for Northern Ireland, Isle of Man, Isle of Wight, Guernsey and Jersey.

    I can't see Unlimited Delivery when checking out

    If you have an existing Unlimited Delivery subscription and can't see "Unlimited Delivery" as an option at the checkout, ensure you are using the same email address as your initial order.

    Also check that your Unlimited Delivery subscription has not expired

    If unsure, contact our customer service team.

    Cancelling your Unlimited Delivery subscription

    We hope you love your Unlimited Delivery, however if you decide not to use the service within the 14 days after purchase and would like to cancel it, you can do so in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and we will refund the full £7.95.

    If you've had Unlimited Delivery for more than 14 days, we are unable to offer you a refund, as per our terms and conditions below.

    If unsure, contact our customer service team.

    Renewing your Unlimited Delivery subscription

    Your subscription to Unlimited Delivery will not renew automatically once the 12-month period is over. We will however send you a notification via email close to the time, reminding you that the service is due to expire soon.

    At the end of your 12-month subscription period, the subscription will end and you will need to either purchase Unlimited Delivery again or pay for delivery services when checking out with us.

    Unlimited Delivery - Terms and Conditions

    When you purchase Unlimited Delivery, your subscription is valid for a 12 month period from the date of purchase.

    At present Unlimited Delivery is only available to customers residing in the United Kingdom.

    There is no limit on how many times you can use your Unlimited Delivery over the 12 month subscription period.

    At the end of your 12-month subscription period, the subscription will end and you will need to either purchase Unlimited Delivery again or pay for delivery services when checking out with us.

    You can cancel your subscription within the first 14 days of ordering by contacting customer services. A full refund will given if you have not made any eligible purchases using Unlimited Delivery.

    After 14 days, you can still cancel your subscription but we will be unable to refund in full.

    You cannot transfer or exchange the subscription to Unlimited Delivery for any other purpose, amount, gift, items, vouchers, or other form of compensation.

    Express, Next Day Delivery service and Saturday Delivery service are excluded from the Curvy Kate Unlimited Delivery service.

    Curvy Kate reserves the right to alter the delivery service valid in this promotion at any time. In this instance you will be offered the delivery service available at the time your order is placed.

    Curvy Kate reserves the right to accept or refuse subscription and to change any terms and conditions at our discretion. We will notify you of any significant changes to our terms and conditions.

    We may decide to terminate your Curvy Kate Unlimited Delivery account. In the unlikely event of this happening, you would be given a prorated refund based on the number of whole months remaining on your membership.

    Whilst we endeavour to ensure our stated delivery timescales are met wherever possible, there may be occasions where our delivery service providers are unable to do so by reason of circumstances beyond their control, including without limitation extreme weather conditions, adverse traffic conditions, failure of vehicles, inability to access your property. By purchasing this subscription, you agree that we will not be liable where delivery is not received on the date you expected where the delay was due to an Event Beyond Reasonable Control.