Returns & Refunds

If for any reason you don’t want to keep your items, they can be returned to Curvy Kate for a full refund.

For Hermes customers please follow the steps below and do NOT use the Hermes returns portal for sending back returns at this time. We are hoping to add this facility in the near future.

Covid-19 Returns Update

We have extended our UK and International returns policy to 90 days.

If your circumstances mean that you are unable to return any items to us within the 90 days window, please don’t stress as we understand this may not be possible for everyone. Simply send us a message to explain and we will make a note against your order.

Due to current Covid-19 restrictions, returns may take up to 14 working days to be processed. This is in line with current guidelines and to protect our team. 

Once your return has been processed, please allow up to 5 working days for a refund to appear in your account.

Find Out More

Return shipping on PayPal

How to Return your items with Free UK Returns

Returning items to the UK

Returns and Refunds - Step 1

Step 1 - Complete the Enclosed Returns Form

Complete the enclosed returns form for the items you wish to return.

If you can include the reason for returning, that’s great, as it helps us to improve.

Returns and Refunds - Step 2

Step 2 - Package your return items up nice and secure

They should be unworn with the tags attached and if the item came packaged, please include the original packaging too.

All UK orders include a FREE Returns label so place this on the front of your package.

Mark the front of your package clearly with the Curvy Kate returns address:

Curvy Kate Returns
Torque WO1 Building,
Wortley Moor Road,
Leeds
LS12 4JH
United Kingdom

Returns and Refunds - Step 3

Step 3 - Take your returns package to the post office

In the unlikely event that your items get lost in the post, please ask for a certificate of posting when you hand your item in.

For UK customers: You'll receive full visibility of your return journey and can track your return on the Royal Mail website

For international customers: Please note the certificate of posting would have a tracking number if you opted for a tracked service.

Returns and Refunds - Step 4

Step 4 - Your Refund is issued

Once we receive your items, your return will be processed, via the original payment method, as quickly as possible.

Covid 19 Update: Due to current Covid-19 restrictions, returns may take up to 14 working days to be processed.

Once your return has been processed, please allow up to 5 working days for a refund to appear in your account.

Where is my refund?

UK Customers:

Please check your receipt of posting for your returns tracking number. You'll receive full visibility of your return journey by using your tracking number on the Royal Mail website.

International Customers:

If you have opted for a tracked service, please check with your postal provider for the status of your return

Return Processing Times:

Due to current Covid-19 restrictions, returns may take up to 14 working days to be processed.

This is in line with current guidelines and to protect our team. As a result, it may take slightly longer to receive an email confirmation that your return has been processed but we hope you understand the policy behind this.

Refund Processing Times:

All refunds are issued as soon as we process your returned items. 

If you paid via PayPal you should receive an email from them to confirm that a refund has been issued, and this typically shows up in your PayPal account within a few hours. 

If you paid by card, it can take up to 3-5 business days to show up on your statement, depending on your card provider.

What is your return policy?

We understand how difficult lingerie shopping can be, that’s why we aim to keep it as easy as possible. If you’re not satisfied with an item, you can return it to us in its original unworn condition with tags and labels attached for a no-quibble refund.

  • Extended Returns: Here to support you - UK and international returns are now within 90 days of order dispatch.
  • Free UK Returns with all UK orders - excludes Channel Islands
  • All garments must be returned unworn with tags attached.
  • All Swimwear must be returned unworn with hygiene seal intact and tags attached.
  • Any faulty item will only be accepted within 6 months from the date of purchase.
  • Gift Cards can not be returned. This does not affect your statutory rights.
  • Covid-19 restrictions: Returns may take up to 14 working days to be processed. Once processed, please allow up to 5 working days for a refund to appear in your account.

Do I have to pay to send my items back to you?

For UK Orders:

Free Returns are currently only available to UK customers and a prepaid label is included in all UK orders.

Free returns exclude Channel Islands - Guernsey and Jersey

If you have lost your label, a replacement label can be created on the Royal Mail returns portal.

Royal Mail also offer an optional paid collection if you wish for your return to be collected from home - Book a returns collection

For International Orders:

For customers outside the UK, it is the customer’s responsibility to ensure that the correct postage fee is paid to prevent any delays or customs charges when returning the parcel. We always recommend obtaining a Proof of Postage receipt when sending goods back to us.

Re-imbursing returns postal charges:

If you've ordered using PayPal, you are eligible for a reimbursement on postal charges used to return your order to us through PayPal directly.

The amount reimbursed, and if the service is available, depends on your country and currency – this can be up to $30 USD for US orders and €40 for Europe orders.

Return Shipping on Us must be activated on your PayPal account before requesting a returns postal charge refund from PayPal.

To activate the service, click here.

To request a refund shipping reimbursement:

  • Return your item following the return steps above. 
  • Please keep a copy of your return shipping receipt from the Post Office 
  • Login to your PayPal account, select your order and click Request return shipping refund within 30 days of sending your return to us
  • If your claim has been approved by PayPal, PayPal will issue a refund to your PayPal account within 10 business days.

What is a proof of postage?

This is a receipt that will be given to you by the Post Office when you post the items back to us. 

You should retain this until you have received notification that your returned items have been received safely.

I returned my entire order, why have I not received a refund of the postage cost too?

In line with distance selling laws, you are able to receive a full refund, including any postage charges paid when placing your order. 

You must inform us, prior to returning your items, that you wish to fully cancel your order. 

All goods must be received back at our warehouse within 14 days of purchase for UK customers and 30 days for our international customers in order to qualify for a refund on the postage cost. 

Re-imbursing returns postal charges:

We are unable to re-imburse postal charges used to return items to us. 

If you've ordered using PayPal, you are eligible for a reimbursement on postal charges used to return your order to us through PayPal directly.

The amount reimbursed, and if the service is available, depends on your country and currency – this can be up to $30 USD for US orders and €40 for Europe orders.

Return Shipping on Us must be activated on your PayPal account before requesting a returns postal charge refund from PayPal.

To activate the service, click here.

To request a refund shipping reimbursement:

  • Return your item following the return steps above. 
  • Please keep a copy of your return shipping receipt from the Post Office 
  • Login to your PayPal account, select your order and click Request return shipping refund within 30 days of sending your return to us
  • If your claim has been approved by PayPal, PayPal will issue a refund to your PayPal account within 10 business days.

Can I arrange for my return to be collected from home?

If you would prefer for your package to be collected from home, Royal Mail offer a paid Parcel Collect service.

The Parcel Collect service is available for UK customers at 30p per parcel collected, with collection available six days a week
Excludes Channel Islands - Guernsey and Jersey

To use the service, you must use the Royal Mail returns label included on the packing slip with your order.

If you have lost your label, a free replacement label can be created on the Royal Mail returns portal.

Once ready, you can then book a collection on the Royal Mail website or using the Royal Mail app using the details on your label

I ordered with a gift card but need to return something. How do I get refunded?

All refunds are issued back to the original payment method. 

If you paid with a gift card, we’ll re-issue a gift card for the value of the items returned. You’ll receive the details of this in an email.

Can I be reimbursed for my returns postage charges?

For UK Orders:

UK returns are free! Please use the free UK returns label included with your order to send your items back to us.

If you have lost your label, a free replacement label can be created on the Royal Mail returns portal.

For International Orders:

If you've ordered using PayPal, you are eligible for a reimbursement on postal charges used to return your order to us.

The amount reimbursed, and if the service is available, depends on your country and currency – this can be up to $30 USD for US orders and €40 for Europe orders.

Return Shipping on Us must be activated on your PayPal account before requesting a returns postal charge refund from PayPal.

To activate the service, click here.

 To request a refund shipping reimbursement:

  • Return your item following the return steps above. 
  • Please keep a copy of your return shipping receipt from the Post Office 
  • Login to your PayPal account, select your order and click Request return shipping refund within 30 days of sending your return to us
  • If your claim has been approved by PayPal, PayPal will issue a refund to your PayPal account within 10 business days.