Returns & Refunds

If for any reason you don’t want to keep your items, they can be returned to Curvy Kate for a full refund.

How to Return your items with Free UK Returns

Returns - Step 1

Step 1 - Complete the Enclosed Returns Form

Complete the enclosed returns form for the items you wish to return.

If you can include the reason for returning, that’s great, as it helps us to improve.

Returns - Step 2

Step 2 - Package your return items up nice and secure

They should be unworn with the tags attached and if the item came packaged, please include the original packaging too.

All UK orders include a FREE Returns label so place this on the front of your package.

International customers:

Mark the front of your package clearly with the Curvy Kate returns address:

Curvy Kate Returns
Torque WO1 Building,
Wortley Moor Road,
LS12 4JH
United Kingdom

Returns - Step 3

Step 3 - Send your returns package

In the unlikely event that your items get lost in the post, please ask for a certificate/receipt of posting when you drop-off your returns package or a collection card if opting for a collection.

UK customers:

If using a Royal Mail free returns label, you can send your return to us at a local Post Office or Customer Service Point. Find your local drop-off point

Once your return is on the way, you can track your return on the Royal Mail website or Evri website depending on your chosen returns provider.

For international customers: Please note the certificate of posting would have a tracking number if you opted for a tracked service.

Returns - Step 4

Step 4 - Your Refund is issued

Once we receive your items, your return will be processed, via the original payment method, as quickly as possible.

Returns may take up to 14 working days to be processed.

Once your return has been processed, please allow up to 5 working days for a refund to appear in your account.

Do you offer exchanges?

Unfortunately, we don’t offer exchanges however we have a 90 days returns policy and items can be returned for a refund if not suitable.

Where is my refund?

UK Customers:

Please check your receipt of posting for your returns tracking number.

You can track your return on the Royal Mail website or Evri Website (Formerly Hermes) depending on your chosen returns provider.

International Customers:

If you have opted for a tracked service, please check with your postal provider for the status of your return

Return Processing Times:

Returns may take up to 14 working days to be processed.

Refund Processing Times:

All refunds are issued as soon as we process your returned items. 

If you paid via PayPal you should receive an email from them to confirm that a refund has been issued, and this typically shows up in your PayPal account within a few hours. 

If you paid by card, it can take up to 3-5 business days to show up on your statement, depending on your card provider.

Do I have to pay to send my items back to you?

For UK Orders:

Free Returns are currently only available to UK customers and a prepaid Royal Mail label is included in all UK orders.

Free returns exclude Channel Islands - Guernsey and Jersey

If you have lost your returns label, a replacement label can be created on the Royal Mail returns portal.

In addition to Royal Mail, you can also book a free return on the Evri Website, with free home work/collection or local drop-off available.

Royal Mail also offer an optional paid collection if you wish for your return to be collected from home - Book a returns collection

For International Orders:

For customers outside the UK, it is the customer’s responsibility to ensure that the correct postage fee is paid to prevent any delays or customs charges when returning the parcel. We always recommend obtaining a Proof of Postage receipt when sending goods back to us.

What is a proof of postage?

This is a receipt that will be given to you by the Post Office when you post the items back to us. 

You should retain this until you have received notification that your returned items have been received safely.

I returned my entire order, why have I not received a refund of the postage cost too?

In line with distance selling laws, you are able to receive a full refund, including any postage charges paid when placing your order. 

You must inform us, prior to returning your items, that you wish to fully cancel your order. 

All goods must be received back at our warehouse within 14 days of purchase for UK customers and 30 days for our international customers in order to qualify for a refund on the postage cost. 

Can I arrange for my return to be collected from home?

If you would prefer for your package to be collected from home, Royal Mail offer a paid Parcel Collect service.

The Parcel Collect service is available for UK customers at 30p per parcel collected, with collection available six days a week
Excludes Channel Islands - Guernsey and Jersey

To use the service, you must use the Royal Mail returns label included on the packing slip with your order.

If you have lost your label, a free replacement label can be created on the Royal Mail returns portal.

Once ready, you can then book a collection on the Royal Mail website or using the Royal Mail app using the details on your label

I ordered with a gift card but need to return something. How do I get refunded?

All refunds are issued back to the original payment method. 

If you paid with a gift card, we’ll re-issue a gift card for the value of the items returned. You’ll receive the details of this in an email.

Covid-19 Returns Update

We have extended our UK and International returns policy to 90 days.

If your circumstances mean that you are unable to return any items to us within the 90 days window, please don’t stress as we understand this may not be possible for everyone. Simply send us a message to explain and we will make a note against your order.

Due to current Covid-19 restrictions, returns may take up to 14 working days to be processed. This is in line with current guidelines and to protect our team. 

Once your return has been processed, please allow up to 5 working days for a refund to appear in your account.