Terms and Conditions

Welcome to Curvy Kate.com, we are owned and operated by Curvy Kate Limited (referred to in these Terms and Conditions as ‘Curvy Kate’, ‘us’, ‘we’ and ‘our’). Our company registration number is 06785355 and our VAT registration number is GB945008432 .

You can write to us at our registered office, The Atrium, 1 Harefield Rd, Uxbridge, UB8 1EX.

You can email us at support@curvykate.com. You can also speak to our customer service team using our online chat facility.

For contractual purposes, you consent to receive communications from us about your order, we will do so either by email or post or telephoning you on the number you provided to us with your order.‘Writing’ includes emails.

Name, email address, postal address, telephone number, date of birth, bra size, whether you are male or female, purchase information such as credit card details and product preferences

We use this information to process and fulfil your order. Information of this nature will only ever be used for marketing purposes if you have previously given us your consent to do so.

When using our website, you are solely responsible for maintaining the confidentiality of your account and password. Please ensure the details you provide us with are correct and if anything is incorrect or requires changes, please let us know immediately. Acceptance of your order will take place when we email you to confirm the goods have been despatched (‘Despatch Confirmation Email’). No contract will exist before the email has been sent.

There will be occasions when we cannot accept your order, for example the product may be out of stock or we may have found an error in the price or the description of the product.

If we cannot accept your order we will inform you either in writing or by telephone. If we cannot contact you we may treat your order as cancelled. Accepted orders will be given an order number and we’ll tell you what it is in the Despatch Confirmation Email.

You can review the orders you have placed with us and their status by clicking "My Account" on the homepage at www.curvykate.com.

Whilst we make every effort to display the products accurately, we cannot guarantee that a device’s display will accurately reflect the colour of the products. The images on our website therefore are for illustration purposes only and products may vary slightly from their pictures.

The price of the product will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct.

Prices on our site represent the price you will pay. For UK customers this includes VAT at the current rate. For customers in the Channel Isles (Jersey, Guernsey, Aldernay, Sark and Herm) we will, on request refund the VAT on any items you have chosen to keep. Refunds must be requested within 60 days of the original order being placed.

It is always possible that despite our best efforts we may get the price wrong.

Where the product’s correct price is lower than our stated price we will charge the lower amount and refund any excess paid.

Where the product’s correct price is higher than our stated price we will contact you for your instructions before we accept the order.

If we accept the order and a ‘Despatch Confirmation Email’ is sent and a pricing error is obvious, unmistakeable and could reasonably have been recognised by you as mispricing, we may require the return of any products provided to you and we will refund any sums you have paid.

We accept payment by the methods detailed within the checkout process. You must pay for the goods before we dispatch them.

We will from time to time offer promotions and/or promotion codes on our products.

To redeem a promotion code, enter the code when prompted during the checkout process and click Apply. Providing your purchase meets with the promotion code requirements your discount will be applied.

Promotion codes cannot be used against orders for gift cards.

Promotion codes are only valid for a limited time and may be withdrawn at any time and without notice.

Only one promotion code may be used per order.

In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately.

All items in our Packs and Free Brief promotions are excluded from any other offer including sitewide discounts and delivery voucher codes. 

The costs of delivery and estimated delivery times can be found here. We are not responsible for delays that are outside our control.

All orders are sent out from our warehouse here in the UK to destinations worldwide. When we ship goods outside of the UK, we have to declare their full value on the packaging.

All delivery promotions are applicable against UK/ U.S. Standard Delivery options only.

For EU orders under £133, delivery duty and customs charges will be covered on your behalf. 
EU orders over £133 might be subject to duty and customs charges.

If you're ordering from a country outside of the UK & EU, you might have to pay extra duty or tax, depending on the customs rules in your destination country. Any incurred fees will depend on what you're buying and the overall value. Sometimes, you won't be required to pay anything extra at all, however the customs charge is set by the customs authorities in your country, and unfortunately we are unable to take responsibility for any charges your order may incur.

We request that you kindly refrain from asking us to state a lower value on your parcel as we are obligated to declare an accurate value of the goods to ensure we follow import rules. Also, if your parcel gets sent back to us because of unpaid customs charges, we may have to deduct some of your refund to cover the return postage and any additional fees that may apply to the package.

If you have any questions about customs charges, it's best to get in touch with your local customs authority before placing your order.

We want you to be 100% happy with your order.If you wish to return a product you may do so provided this is done within 90 days of the original despatch date. 

For full details of our Returns Policy and Procedures, please click here

If you have a fault in one of the items purchased from us or have been sent an incorrect item please call or email our customer service team who will do what they can to help.

Faulty items will only be accepted within 6 months of the original purchase date.

The Consumer Rights Act 2015 says that products must be fit for purpose and of merchantable quality. They must also be as described. During the expected lifespan of your product, your legal rights entitle you to the following:

Up to 30 days: if the product is faulty you are entitled to a full refund

Up to 6 months: if the products cannot be repaired or replaced, providing the garments have not been misused, in most cases you are entitled to a refund

The ways in which we will use and store any personal information that you supply us with are detailed in our Privacy Policy. Please take the time to review this policy and understand its contents.

You may choose to provide us with personal images or content for us to use. Before we publish any content we will gain your permission to do so. By granting us your permission you acknowledge and warrant that you own the content and that there are no other parties who have ownership or claims over the content.

This means that you allow us to have a non-exclusive and non-revocable commercial right to reproduce this content in any form that we choose.

This may include but will not be limited to; social media pages, blog posts, email, website and display.

Where commercially reasonable we will provide credit for your content but you agree that this is neither compulsory nor is it dependant on your consent being granted.

You also waive any rights in regards to any finished work that incorporates the content or the copy and you waive any claims to royalties with regards to your content or our finished work.

Should you not agree to this clause then we fully understand but ask that you don’t provide us with any personal images or content.

All content on our website, including photographs, text, images, graphics, icons and logos, is the property of Curvy Kate Limited, its affiliates or its content suppliers and is protected by intellectual property laws in England and Internationally and may not be used without our written consent.

We are responsible to you for foreseeable loss and damage if caused by us.

Should we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation and for defective products under the Consumer Protection Act 1987

We are not liable for business losses as we only supply the products for domestic and private use.

If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. 

You will be subject to the Terms and Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable it will not affect the validity and enforceability of any remaining conditions.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Nobody else has any rights under these terms and conditions.

We may transfer this contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

- Pay Later 30
- Pay in 3 instalments
- Pay Now

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. 

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement. 

Last updated: July 20, 2023

The Curvy Kate UK mobile message service (the "Service") is operated by Curvy Kate (“Curvy Kate UK”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Curvy Kate UK’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Curvy Kate UK through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, sales, product launches, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Curvy Kate UK. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to CurvyKate or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Curvy Kate UK mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to CurvyKate or email support@curvykate.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.