0208 861 1945
+44 (0) 208 861 1945
The Curvy Kate Customer Service team are here to help. Drop us a line, send an email or tweet us if you need any help.
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About Curvy Kate
Here to Support you 💕
During these difficult times we wanted to reach out to our amazing Curvy Kate family and let you know we are here to uplift and support you in every way that we can over the coming weeks.
Our social channels will be posting our usual cheery content that we know you love to see, as well as posts you can interact with to help brighten your day. Online communication is so important right now so please chat with us, keep the conversation flowing and share those positive vibes!
Delivering as usual
Our website is available 24/7 as usual. Standard UK Tracked delivery and Express UK Tracked delivery are delivering as normal. Next Day Delivery is also still available for orders placed before 1pm. Click and Collect remains available as a delivery option in the UK. This is to ensure key workers and those unable to self-quarantine at home due to work commitments continue to have access to deliveries.
To ensure our customers orders and staff safety is being managed during the current climate , you may see some slight delays to receiving your order. Your safety and the safety of our warehouse team are paramount.
We are unable to ship to certain countries due to local provider limitations - Click here for a full list.
Delivery is still available for USA, European and International customers, however you may experience a delay in receiving your items if there are delays with postal services in your region or country. We would like to assure you that your order will arrive but please be prepared to wait a little bit longer.
Update to Returns Policy
We have extended our UK and International returns policy to 90 days.
If your circumstances mean that you are unable to return any items to us within the 90 days window, please don’t stress as we understand this may not be possible for everyone. Simply send us a message to explain and we will make a note against your order. We have also updated our returns process and hold returned packages for 48 hours before the team process them. This is in line with current guidelines and to protect our team. As a result, it may take slightly longer to receive an email confirmation that your return has been processed but we hope you understand the policy behind this.
Safety and Protecting our Team
Your safety and well-being and that of our employees is our top priority right now. In response to the latest developments around coronavirus, we are following all government advice and guidance and have put into action a number of safety measures for our team.
All head office and customer service staff are now working from home. Our warehouse team are adhering to social distancing within the working environment and packing desks have been set up with a minimum of two meters of separation.
In addition to social distancing, we have also increased our already high standards of hygiene. Each team member has a personal hand sanitizer and has been provided with gloves and face masks. Couriers and delivery personnel are being asked to use hand sanitizer before and after leaving the building and we have also introduced regular deep cleans within the premises.
All orders returned to us are currently being held for a period of 48 hours. This is in line with current guidelines and to protect our team.
Our amazing team are working incredibly hard to ensure that your service levels remain as high as possible but please bear with us if any orders or returns are slower than usual whilst we have these additional protection measures in place.
Here for you
If you have any questions that remain unanswered please don’t hesitate to reach out to us via email, chat or Facebook messenger. Updated details on how to contact our customer service team are available here.
To our lovely Curvy Kate family, please keep in touch. We look forward to chatting to you in the coming weeks and sharing your supportive and inspiring messages.
Look after yourselves and each other.
Love from all of us at Curvy Kate x